Privacy Policy — Mediklinik Rakyat Dr Naim Ahmad

1. Introduction

Welcome to Mediklinik Rakyat Dr Naim Ahmad ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit https://www.mediklinikrakyat.com ("Website") or interact with us via online forms, appointment bookings, clinic panel applications, or other services.

We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Information We Collect

• Personal data you provide: name, NRIC (if provided), contact number, email address, appointment details, employer/company details (for panel applications), and other information you submit via online forms.
• Automatically collected data: browser type & version, device information, IP address (approximate location), pages visited, and time on site (collected via tools such as Google Analytics).

3. How We Use Your Information

• To process and manage appointment bookings, inquiries, and clinic panel applications.
• To communicate with you about services, confirmations, reminders, or clinic updates.
• To improve our Website and services using analytics.
• To comply with legal or regulatory obligations.

4. Disclosure of Your Information

We do not sell or trade your personal data. We may disclose personal data to:

• Authorized clinic staff and healthcare professionals for patient-related services.
• Service providers that assist with website hosting, analytics, and communication (e.g. Google Analytics, messaging links).
• Government authorities or regulators when required by law.

All third parties are contracts-bound to maintain confidentiality and protect personal data appropriately.

5. Data Retention

We retain personal data only as long as reasonably necessary to fulfill the purpose for which it was collected, or as required by law. Retention periods vary by data type and purpose.

6. Data Security

We implement practical steps to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no electronic system can guarantee 100% security.

7. Cross-Border Data Transfers

Your personal data may be stored or processed on servers located outside Malaysia (e.g., by third-party service providers). Where transfers occur, we will take reasonable steps to ensure appropriate safeguards are in place to protect your data in line with PDPA expectations.

8. Your Rights

Under the PDPA, you have rights to:

• Access your personal data;
• Request correction of inaccurate or incomplete data;
• Withdraw consent to processing (subject to legal or contractual restrictions).

9. Data Breach & Data Protection Officer

If a personal data breach occurs, we will notify the Personal Data Protection Commissioner (PDPC) and affected individuals as required under PDPA. For data protection matters, contact our appointed officer at the details above.

10. Third-Party Links & Social Media

Our Website may contain links to third-party services (e.g., Facebook, TikTok, WhatsApp). We are not responsible for the privacy practices or content of external sites. Please review their privacy policies before providing personal data.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when this page was last revised. Please check this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, contact us:

Email: mediklinikrakyatmedia@gmail.com
Phone: +60 17-707 2036

Dasar Privasi — Bahasa Malaysia

1. Pengenalan

Selamat datang ke Mediklinik Rakyat Dr Naim Ahmad. Dasar Privasi ini menerangkan bagaimana kami mengumpul, menggunakan, mendedahkan dan melindungi data peribadi apabila anda melayari https://www.mediklinikrakyat.com atau berinteraksi dengan kami melalui borang dalam talian, tempahan janji temu, permohonan panel klinik atau perkhidmatan lain.

2. Maklumat Yang Kami Kumpul

• Data peribadi yang anda berikan: nama, nombor kad pengenalan (jika diserahkan), nombor telefon, alamat e-mel, butiran janji temu, maklumat majikan/syarikat (bagi permohonan panel), dan maklumat lain yang dihantar melalui borang dalam talian.
• Data yang dikumpul secara automatik: jenis pelayar & versi, maklumat peranti, alamat IP (lokasi anggaran), laman yang dilawati, dan tempoh lawatan (dikumpul melalui alat seperti Google Analytics).

3. Tujuan Penggunaan Maklumat

• Mengurus dan memproses tempahan janji temu, pertanyaan, dan permohonan panel klinik.
• Berkomunikasi mengenai perkhidmatan, pengesahan, peringatan, atau kemas kini klinik.
• Meningkatkan laman web dan perkhidmatan melalui analitik.
• Mematuhi kewajipan undang-undang atau peraturan.

4. Pendedahan Maklumat

Kami tidak menjual atau memperdagangkan data peribadi anda. Namun, kami mungkin mendedahkan data kepada:

• Kakitangan dan profesional kesihatan yang diberi kuasa untuk tujuan perkhidmatan pesakit.
• Pembekal perkhidmatan yang membantu hos laman web, analitik, dan komunikasi (contohnya Google Analytics, pautan WhatsApp).
• Pihak berkuasa kerajaan atau pengawal selia jika dikehendaki oleh undang-undang.

5. Penyimpanan Data

Data peribadi akan disimpan hanya selama tempoh yang diperlukan untuk tujuan ia dikumpul, atau seperti yang ditetapkan oleh undang-undang.

6. Keselamatan Data

Kami mengambil langkah-langkah praktikal untuk melindungi data daripada kehilangan, penyalahgunaan, capaian tanpa kebenaran, pendedahan, atau perubahan. Walau bagaimanapun, tiada sistem elektronik yang dapat menjamin keselamatan sepenuhnya.

7. Pemindahan Data Merentas Sempadan

Data peribadi anda mungkin disimpan atau diproses pada pelayan di luar Malaysia. Dalam hal ini, kami akan mengambil langkah berpatutan untuk memastikan perlindungan data yang setara mengikut kehendak PDPA.

8. Hak Anda

Di bawah PDPA, anda mempunyai hak untuk mengakses data peribadi anda, memohon pembetulan, atau menarik balik persetujuan (tertakluk kepada sekatan undang-undang atau kontrak).

9. Pelanggaran Data & Pegawai Perlindungan Data

Sekiranya berlaku pelanggaran data, kami akan memaklumkan Pesuruhjaya Perlindungan Data Peribadi (PDPC) dan individu terjejas seperti yang dikehendaki oleh PDPA. Untuk perkara berkaitan perlindungan data, hubungi pegawai kami menggunakan butiran di atas.

10. Pautan Pihak Ketiga

Laman web ini mungkin mengandungi pautan ke laman pihak ketiga seperti Facebook, TikTok, atau WhatsApp. Sila semak dasar privasi laman pihak ketiga tersebut sebelum berkongsi data peribadi.

11. Kemas Kini Dasar

Kami mungkin mengemaskini Dasar Privasi ini dari semasa ke semasa. Sila rujuk tarikh "Last updated" di bahagian atas untuk versi terkini.

12. Hubungi Kami

Jika anda mempunyai soalan mengenai Dasar Privasi ini, sila hubungi kami di:
Emel: mediklinikrakyatmedia@gmail.com
Telefon: +60 17-707 2036